Shipments and returns

Your pack shipment

Packages are generally dispatched within 2-3 days (except weekends and public holidays) after receipt of payment and are shipped via China Post with tracking. For express deliveries withing 3-5 days, DHL/EMS/UPS is available from 30USD. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees (excl. express shipping) is included in price. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

You can return your item within 7days of receiving the item. Return fees is paid by the customer.

If the Customer fails to collect goods, the Customer shall pay for the cost of sending the goods, as well as a handling charge of EUR 30 (contractual penalty).

 

Warranty and return policy

Warranty covers defects in materials and workmanship, but we are not responsible for errors that have occurred in the product information. All warranty and return policies, please always first contact the customer service.

Chinese public holidays:

http://en.wikipedia.org/wiki/Traditional_Chinese_holidays